FAQ's

Customers in the UK, Rest of World & Non-EU countries need to shop from our UK store:

www.odabash.com

Customers in Europe need to shop from our EU store:

www.eu.odabash.com

Customers in the USA, Canada, South America & Caribbean need to shop from our US store:

www.us.odabash.com 

You do not need to create an account to place an order with us, you can check out as a guest.

However, if you create an account with us, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account.

You will also become a member of our Beach Club Rewards programme and receive exclusive discounts and promotions throughout the year.

• We offer a 10% Welcome discount for first time buyers when you subscribe to our newsletter. You can subscribe here.
  
• Please note that discount codes must be entered at checkout and cannot be applied to your order once it has been placed.
  
• Please note that codes cannot be used in conjunction with any other offers or promotions.
  
• Join our beach club rewards program and become a member for exclusive offers and promotions throughout the year.

We accept Visa, MasterCard, PayPal, American Express, Visa Debit, Visa Delta, Electron and JCB cards.

All payments are processed through a secure checkout system via Shopify Pay and Stripe.

We also offer payment options with Klarna, read more here. 

• For UK Royal Mail standard shipping please allow 3-5 working days from dispatch for your order to arrive.
• For UK Next Working Day delivery, please ensure orders are placed before 2pm for same day dispatch.
• For international orders, please see our guide here for a full list of countries we ship to and our estimated timescale. 

There may be the occasional delay due to unforeseen delays with the courier or customs clearance processes which are out of our control*

Once your order has been dispatched, you will receive an email with tracking information, please monitor this. If your order appears to be delayed or if your order is noted as delivered when you are still not in receipt of it, please contact the customer care team.

If you need to make any amendments to the size or address on your order, please email shop@odabash.com (UK/ROW) with your order number & amendment requirements as soon as possible.

We cannot add additional items to orders once they have been placed.

Please note that we cannot make any amendments to orders once they have been dispatched.

Once your order has been dispatched, we will send an email including your tracking information. Please allow up to 24 hours for the tracking link to activate.
If you are unable to locate your tracking information, please email our customer care team.

All returns must be made within 14 days from the date of delivery to ensure your full refund. Item(s) returned outside of this period will not be eligible for a refund and instead a credit note will be issued.

Please ensure that all item(s) are returned in the original condition with tags attached and hygiene strip in place.

Please be advised that we do not offer an exchange process.

UK RETURNS:

Simply visit https://www.royalmail.com/track-my-return and select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.

INTERNATIONAL RETURNS:

It is the customer’s responsibility to cover the costs for this unless the return is a result of our error.

If you are returning items from outside the EU, please ensure you mark them as 'British Commercial Returns'.

Please send your return to the following address:

C/o Avalon Fashions/Melissa Odabash
Logistics House
Charles Avenue
Burgess Hill
West Sussex
RH15 9TQ

Please ensure to obtain a proof of postage receipt for your return.

• Melissa Odabash swimwear fits small to size; therefore, we would advise to size up from your normal swimwear size.
• Different styles have different coverage, we advise keeping this in mind when selecting your size.
• Melissa Odabash Beachwear fits true to size and is often designed to have a relaxed fit.
• Please see our product FAQ page and our swimwear fit guide for details and sizing tips for our signature styles.
• If you need any further assistance on finding your perfect Odabash fit please contact our customer care team via email or live chat.

Wash care instructions can be found inside the garment itself, please read carefully before washing.

We advise items are rinsed before first time wear as fabrics may not be completely colour fast.

Due to the delicate nature of our fabrics and to ensure your Melissa Odabash swimwear & beachwear remains in perfect condition, please follow the care guidelines to ensure longevity:

SWIM CARE:

• Rinse after wearing.
• Hand wash with a very mild detergent.
• Reshape whilst wet.
• Do not tumble dry, do not iron.
• Sun block, lotions, oils, and chlorine can cause discolouration - this is not a manufacturing defect.
• Melissa Odabash swimwear comes with a reusable, waterproof pouch which is perfect for storing your swimwear.
• Lay flat to dry, away from strong sunlight.
• 'Ribbed' & 'Ridges' swimwear fabrics are easily prone to snagging, please ensure to keep away from rough surfaces.

BEACH CARE:

• Hand wash with a very mild detergent in cold water
• Some items are dry clean only, please check the label before washing.
• Lay flat to dry, away from direct sunlight.
• Sunblock, lotions, oils, and chlorine can cause discolouration.
• Knit or crochet garments must be stored folded and not hung.
• Do not tumble dry, do not iron.
• Please note that beachwear styles that are made from 100% viscose are subject to possible shrinkage therefore we would kindly remind you to take extra care when washing and drying these garments.

ACCESSORIES:

• Use a damp soft cloth/sponge, (nothing with a rough service that could cause abrasions).
• Wash grubby areas only with a very mild detergent.

Melissa Odabash garments are made with premium quality fabrics, and we would them to last for many seasons, however if you have a concern with a faulty or damaged item, please contact shop@odabash.com and we would be happy to review the matter for you.

Melissa Odabash offers a range of E-Gift cards, the perfect gift for someone special. Valid online only with no additional processing fees.

• If your order is a gift and you would like this to be gift wrapped in our branded Odabash packaging. This can be selected at checkout.
• Our gift wrapping includes, branded tissue paper and a branded gift pouch.

The Melissa Odabash official sale takes place once a year in August. Sign up to our newsletter for the latest Odabash news to be notified of any promotions, sales, or sample sales we hold.

• Royal Mail 48hr tracked Standard Delivery (£5.00) 3-5 working days.
• DPD Next Working Day delivery (£7.50), must be placed before 2pm.*
• DPD Saturday Delivery (£10.00), must be placed before 1pm Monday – Friday.

*Monday to Thursday for Next Working Day delivery orders placed after 2pm on Thursday will
deliver the following Monday, excluding weekends & bank holidays.

Free delivery available with Beach Club Rewards. Join today and earn 2 points Per £1 Spent.

• Please refer to our shipping destination guide here for more details on international shipping services, delivery times & costs.
• Orders may be subject to import duties and taxes, which are the customer’s responsibility to pay. We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order.
• Please be advised that import duties and taxes are non-refundable.

Orders placed before 2pm will be processed and dispatched the same day (excluding weekends).
Please note orders do not dispatch on Saturday or Sunday.

UK:

We offer; a standard (£5.00), next working day (£7.50) and Saturday delivery (£10.00) shipping option for the UK.

Destination              Estimated Timescale              

UK Standard            3-5 days from dispatch     

UK Next Day            1 days from dispatch       

All orders placed before 2pm GMT, should be dispatched same working day. All orders placed after 2pm GMT, will be dispatched next working day. 

Orders must be placed before 2pm, Monday to Thursday for Next Day delivery orders placed after 2pm on Thursday will deliver the following Monday, excluding bank holidays.

ROW & NON-EU

Please note orders may be subject to import duties and taxes, which are the customer’s responsibility to pay. We have no control over these fees, you may wish to contact your local customs office for current charges before you place your order. 

Occasionally due to situations beyond our control, with third-party delivery partners deliveries may take longer, we advise you to monitor your tracking. However if you haven't received your order within the timescale expected as detailed on your dispatch email please contact Customer Care as soon as possible.

Rest of World Countries

We offer a worldwide flat rate shipping to ALL countries outside of the UK (excluding European countries serviced by our EU site and Americas, Canada and Caribbean serviced by our US site). Shipping costs are calculated at checkout.

*We kindly advise that we are currently unable to ship to Russia, Ukraine or Belarus.

We hope you are completely satisfied with your Melissa Odabash purchase, however if you do wish to return an item for any reason you may do so up to 14 days from the date of delivery for a refund.

If you return item(s) outside of our returns period, you will no longer be eligible for a refund and instead a credit note will be issued.

The item(s) must be returned in its original condition & packaging, with all labels and hygiene strips intact. In the interest of hygiene, we request you wear underwear when trying on your swimwear.

We cannot accept any returns that do not meet the above requirements.

It is imperative for all returns for the customer to obtain proof of postage with a tracking number to ensure a refund. We are not liable for goods not returned to us.

We offer free returns within the UK.

Simply visit https://www.royalmail.com/track-my-return and select Melissa Odabash from the list and either print your returns label or take the QR code into your local post office to create your return.

Please ensure to obtain a proof of postage receipt for your return.

If you are unable to return your order inside of the 14 day time frame please contact us at shop@odabash.com at your earliest convenience.

Returns received outside of the 14 day time frame may be accepted at the discretion of our customer care team, and may only be refunded in the form of an e-gift card. Your e-gift card can only be redeemed online and is valid for one year from the date issued.

The item(s) should be returned to us unworn, in its original condition & packaging, with all labels and hygiene strip intact.

Any swimwear returned without its zip lock swim bag will not qualify for a full refund and you will be deducted £5 per swim bag not returned to us.

Jewellery must be returned unworn in its jewellery pouch, with any tags attached. Please note that earrings are non-returnable and therefore not eligible for a refund, due to hygiene reasons.

Sandals must be returned in their dust bag. When trying on, please stand on a carpeted surface to protect the soles.

We may refuse to refund your purchase if we receive damaged goods. We will return the damaged goods to you.

Please ensure goods are securely packaged to avoid damage in transit; it is the customer’s responsibility until the return reaches our warehouse.

E-Gift cards are non-returnable and cannot be exchanged for cash.

Personalised items are non-returnable and therefore not eligible for a refund.

Please note any items returned which do not adhere to these conditions will not be eligible for a refund.

Due to the luxurious Italian cut, Melissa Odabash swimwear fits small to size - therefore we would advise for you to size up to achieve the swimwear size we think you will feel most confident in.  Please see our fit guide for more details on signature Odabash styles. Our beachwear fits true to size due to the bohemian flare of the styles, they have been designed for a loose and relaxed fit.

All swimwear sizing is displayed in UK sizing from UK 6-16, some styles are now available in a size 18 as part of our curve swimwear. Our models wear our sample sizes which is a UK10. Beachwear sizes are available from XS-XL subject to the product and some styles may be one size.

Melissa Odabash aims to provide a truly personalised beach silhouette for all shapes and sizes, we offer the flexibility to select your bikini top and bottom size which is why our products are sold individually.

For onepieces if you are larger on bottom with a smaller size bust, we would generally advise to size up.

If in doubt please email our customer service team who will be happy to help.

We have listed our model’s measurements at the bottom of each individual product to provide a visual guide for the sizing of each product. Our sample size is a UK size 10. If you have any doubts please refer to our size guide or contact our customer service team via email.

If a product is out of stock, you can sign up to receive back in stock notifications on the product page.

Yes most of our fabrics offer SPF protection, where applicable this has been listed on the product bullet points on the product page below the description.

Melissa Odabash’s premium swimwear offers a range of products which are double lined.

At Melissa Odabash we understand the importance of feeling comfortable and confident in your swimwear. Our range of bikini tops and bottoms are sold separately providing the opportunity to mix and match to create your own set.

Bikini Tops:

Our range of halterneck bikini tops can be adjusted by the straps to deliver enhanced support and comfort, we’d recommend our best-selling Paris & Brussels styles for this desired look. Opt for the classic Grenada style which features a tie fastening and an adjustable neck tie providing optimum comfort.  A fuller bust should never have to compromise on style.

Bikini Bottoms:

Shop our full coverage bikini bottoms to complete your look, our best-selling styles include Bel Air, which fits higher on the waist and Brussels which has signature fold over style bottoms which can be adjusted for a smaller or fuller coverage. For hipster styles which have a fuller coverage look to the Paris & Grenada.

Swimsuits:

Melissa Odabash offers innovative designs for fuller busts in the form of our thoughtfully designed one pieces. Look to the renowned Sydney, Kos and Lisbon styles to create a figure flattering finish with a little more coverage to create a functional & fashionable poolside style. 

We have a range of supportive and underwired swimwear in a variety of colours and styles to deliver unrivalled body confidence and optimum support.

Bikini Tops:

Our recommended favourite bikini tops include signature styles like the Bel Air and the Brussels. For styles with removable pads, look no further than our bestselling options including the Cancun & Grenada Bikini Tops which feature adjustable straps and a triangle shape to create your desired level of coverage.

Onepieces:

For one pieces which offer unrivalled optimum support look to classic Odabash silhouettes like the Tampa, Lisbon & Panarea onepieces. Featured in classic colourways in the new core collection and in printed and edition coloured swimwear fabrics. 

We want to make it as easy as possible to mix and match our bikini tops and bottoms to create your perfect look. However, please note that the variation of fabric colours is inevitable. If you have any doubts pleasecontact our customer service teamwho can confirm if shades and fabrics may differ.

Wash care instructions can be found inside the garment itself, please read carefully before washing.

Due to the delicate nature of our fabrics and to ensure your Melissa Odabash swimwear & beachwear remains in perfect condition, please follow the care guidelines to ensure longevity:

Rinse after wearing.

• Hand wash with a very mild detergent.
• Reshape whilst wet.
• Do not tumble dry, do not iron.
• Sun block, lotions, oils, and chlorine can cause discolouration - this is not a manufacturing defect.
• Melissa Odabash swimwear comes with a reusable, waterproof pouch which is perfect for storing your swimwear.
• Lay flat to dry, away from strong sunlight.
• 'Ribbed' & 'Ridges' swimwear fabrics are easily prone to snagging, please ensure to keep away from rough surfaces.

Wash care instructions can be found inside the garment itself, please read carefully before washing.

Due to the delicate nature of our fabrics and to ensure your Melissa Odabash swimwear & beachwear remains in perfect condition, please follow the care guidelines to ensure longevity:
Hand wash with a very mild detergent in cold water

• Some items are dry clean only, please check the label before washing.
• Lay flat to dry, away from direct sunlight.
• Sunblock, lotions, oils, and chlorine can cause discolouration.
• Do not tumble dry, do not iron.
• Beachwear styles that are made from 100% viscose are subject to possible shrinkage therefore we would kindly remind you to take extra care when washing and drying these garments.
• All knitted and crochet beachwear styles must not be hung to avoid any sizing or shape defects. 

Throughout the year, Odabash offers several promotions including perks and discount codes and joining The Beach Club Rewards loyalty programme is the best way to stay up to date.

If you want to receive exclusive discounts, Odabash annual gifts and exclusive early access, join our club! As part of The Beach Club Rewards, members can earn Odabash points which can be redeemed as money off future orders.

As members enter higher tiers, they can earn more exclusive rewards including free gift wrapping and free shipping. We host several promotional events throughout the year such as our Rewards Weekends where members can earn double Odabash points for savings on their order. 

For more information on how to become a member, visit the Rewards page.

Our stores operate separately to online and therefore have the following differences:

Melissa Odabash has two London stores, contact details can be found here. Our store team will be happy to assist you with any queries you may have.

The stores are unable to accept online returns and further information on how to return your online order can be found here. Please note that the stores have their own returns policy, please contact the store for further information.

Our stores only hold the current collection and the online customer care team have no visibility into the stores current stock levels. For any specific stock inquiries please contact the store directly.

Online/email discounts are exclusive to online orders and cannot be redeemed in store unless explicitly stated.

Please note that Melissa Odabash stores operate separate to the online website and therefore store gift cards cannot be redeemed online.

• To receive 10% off your first order with Melissa Odabash, you must first subscribe up to our newsletter, you can subscribe here.
• Please note that this is separate to creating an Odabash account. You can do this here.
• Upon sign-up, you will receive an email to confirm your subscription.
• Once you have confirmed your subscription, you will then receive an email containing the discount code (check your spam folder if you don't see it). This may take a few minutes to show.
• Please note your discount will not apply automatically to your order.
• Discount codes cannot be applied to orders once they have been placed.

• To receive 10% off your first order with Melissa Odabash, you must first subscribe up to our newsletter, you can subscribe here.
• Please note that this is separate to creating an Odabash account. You can do this here.
• Upon sign-up, you will receive an email to confirm your subscription.
• Once you have confirmed your subscription, you will then receive an email containing the discount code (check your spam folder if you don't see it). This may take a few minutes to show.
• Once you receive the discount code, please enter this in the ‘gift card or discount code’ box at checkout and select apply.

Your 'Welcome' discount code can be applied sitewide.

Save on all Odabash products including Bikinis, Swimsuits, Beachwear, Loungewear, Girlswear, Hats, Sandals and Beach Totes.

There may be exclusions for all other promotional codes, please refer to the email for more details.

• The Melissa Odabash 10% off welcome coupon code can only be used on your first purchase and is valid for one use.
• Please note that codes cannot be used in conjunction with any other offers or promotions.
• Codes cannot be used in our stores unless explicity stated.
• Melissa Odabash has no affiliation with coupon codes advertised on any other platforms unless stated.
• You may not be able to redeem your promotional code, if the products in your cart are excluded from the promotion, please read the T&Cs for any exclusions.
• If you experience any issues with your coupon code, please contact our customer support team before placing your order: shop@odabash.com
• Please note we cannot apply or refund the difference once your order has been placed.
• Our online website and physical stores have different policies, please contact the store if you have any questions related to your store order.
• Discount codes are not valid for use on E-Gift Cards.

Yes, Melissa Odabash is a secure official website, all payments are processed through a secure checkout system via Shopify Pay and Stripe.

Our accepted payment methods include: Visa, Mastercard, American Express, Discover, Maestro, Shop Pay, Apple Pay, Google Pay, Paypal & Klarna.

Melissa Odabash has partnered with Klarna. Simply choose Klarna when you checkout. T&Cs apply. Please see our Klarna page for further information.

Melissa Odabash has 3 regional websites to best service our worldwide customers and offer local currencies.  Please see the following list of the respective websites to use: 

UK & ROW, GBP: odabash.com

Europe, EUR: eu.odabash.com

USA, Canada, South America and Caribbean, USD: us.odabash.com

If you are not shopping from the correct website, you will not be able to select your country as a shipping destination.  Duties and taxes are calculated at checkout based on your location.

Please ensure you are on the correct website to be able to place a successful order.